All projects we take up carry the following guarantees:
All client details will be kept confidential.
Minimum cost-saving over on-site development.
Progress-linked payments will deliver at the end.

We provide a comprehensive service level agreement, which guarantees the level of support from the moment your solution goes live. This includes team knowledge retention, background system maintenance and general user software support.

This also depends on the requirements established for your project. If you no longer require support from us, there will be no charge for this. However, fees may apply for items like ongoing hosting, service level agreements and domain name renewals.

It is true that no two customer projects are exactly alike, and Bigbook treats each customer project as unique. However, our team has completed enough projects to identify commonalities, which can assist us in pricing your project. This allows us to provide an estimate, which is always competitive, and a great value. Contact us for additional information.

You will have the ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.